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This page will be your central point for
finding answers to your questions and solutions to your problems. You will find links on the
right to answer your questions.
If you are not able to find the answers you are looking for
please contact our help desk at:
All users contacting us should include, their name, email
address, and user name, where applicable and a contact phone number
where we can reach them if necessary.
For specific help requirements, please see the following sections:
Please include your email client (Outlook, Outlook Express,
Thunderbird, Webmail, etc) and if you are getting an error, please
include the error message if possible.
Please include your ADSL phone number if it is different from your
contact number. Also please include your IP address if you
can. Windows 95 and 98 users can get this by clicking start,
then run, entering winipcfg and pressing enter; Windows
2000 and later customers can get it by clicking start, then run,
entering cmd and pressing enter, then typing ipconfig /all
and pressing enter.
Also, if possible, please include your MAC address, sometimes
described as "Physical Address"; it consists of six pairs of
characters separated, usually, by spaces, dashes or colons.
If possible, please indicate the number being dialed in order to try
to connect, along with an indication of the error message you're
getting.
Please describe as clearly as possible the problem you are having,
such as failure to connect, intermittent connections, slow connections
etc. If you are receiving any error messages, please include the
message text if possible.
Please indicate the nature of the difficulty you are having, such as
failure to resolve your domain, web pages timing out, inability to access
your ftp site and so forth.
Note to users with routers:
If you are using a router, please indicate this, and, if possible, the
MAC address and external IP address of the router; how this information is
determined is specific to each model router, so we cannot provide a
generic means to get this; if you know how, please include the information
with your request.
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