Web Hosting FAQ
Go to top of the page Q:  As an annual customer how much free web space do I receive?

A:  Please check our current Web Hosting rate sheet available from http://www.imagen.ca

Go to top of the page Q:  How do I change my web site over to FrontPage?

A:  In order to change your web site over to FrontPage we need to first be informed of the change.  We require notification in order to properly set things up for you at our end.

Please - click here - to change your access and enter something to the following effect in the comments field "convert to FrontPage."

Go to top of the page Q:  How do I get my web site on the Imagen Web Server?

A:  The first step in getting a web site setup on Imagen is to fill out the "Web Site Request" form in it's entirety.  You can access the form by clicking "here."

The second step is to transfer the web site via the method selected when you filled out the "Web Site Request" form.

Go to top of the page Q:  How do I make a backup copy at home of my web site that is hosted on your server?

A:  If you are running a web site created with FrontPage please follow the instructions for publishing to your home computer, available by clicking here.

If you access you web site via FTP please follow the instructions below.

  1. Create a new directory on your home computer to place the files in.
  2. Connect to the Internet.
  3. Open your FTP program and connect to your FTP directory.
  4. Navigate your local directory to the directory created in step 1.
  5. Transfer the contents of your FTP directory to your backup directory.
Go to top of the page Q:  How do I make a Web Site?

A:  You can make a Web Site using any number of available tools.  For a list of these tools and other issues related to making a web site click "here."

If all else fails Imagen can make you a site.  For more information contact us by clicking "here."

Go to top of the page Q:  How do I make changes to my domain information at Network Solutions in order to have my domain hosted by Imagen?
  1. Go to the Network Solutions make changes page
    Enter your e-mail address in the applicable field
    Enter your domain name in the applicable field, less the www
    Make sure that Modify Existing Domain Name Registration is checked
    Click proceed
  2. Scroll down the page to the Contact Information section
    Beside Technical Contact select Use assigned Nic Handle and then enter DTA45
  3. Scroll down the page to the Name Server Information section and enter the following information
    Primary Server Hostname:  ns1.imagenisp.com
    Primary Server Netaddress:  204.244.18.1
    Secondary Server Hostname:  ns2.westel.com
    Secondary Server Netaddress:  204.244.3.129
  4. Click Submit this form for processing
  5. Network Solutions will then e-mail a confirmation message to the e-mail address specified above.  In order to complete the domain information change, you must reply to the e-mail and send it back to Network Solutions.  Once Network Solutions receives the confirmation they will proceed with the change, which can take up to 24 hours to occur.
Go to top of the page Q:  How do I place a link on my site that points back to Gulfislands.com?

A:  Please follow the instructions by clicking here.

Go to top of the page Q:  How do I tell how many bytes my page is?

A:  You can determine how large a page is by adding up the total bytes of the html document, graphics and any other components than may be included on the page.  If a graphic appears more than once on a page only count it's size once.

i.e. this page
web_hosting_faq.htm = 24,081 bytes
support.jpg = 1,270 bytes
top.gif (16 of them at 377 per3)  = 377 bytes
total size of the page = 25,728 bytes

Go to top of the page Q:  I am a web developer with a customer's web on your server.  How can I get permission to update my customer's web?

A:  In order to get access to a web site on one of our servers you must first have access to the username and password of one of our customers.  If you are one of our customers you're half-way there.

If the web site owner is in the process of setting up their web site they must complete the active your web space form.  This form has a field where the owner can specify the usernames of those individuals who will be maintaining the site.  If you have an account on our system have the owner add your username here.  If this form has already been completed have the owner e-mail the web producer with the username of the individual(s), that they wish to be granted access to their web site.

If you are not a customer of ours you will need to get the owner of the site to give you a valid username and password which has already been granted administrative access to the site.

Go to top of the page Q:  I am unable to view my page on the server.  The error returned is:
HTTP Error 404
404 Not Found
The Web server cannot find the file or script you asked for.  Please check the URL to ensure that the path is correct.
Please contact the server's administrator if this problem persists.

A:  This error typically means that an incorrect web site address has been entered or that the file being requested does not exist.  Double check the address that you entered and re-enter it including the actual name of the file that you wish to view.

The full address of your web site will be of the following format:
http://your domain name/your folder name/your file name
(http://www.saltspring.com/smallshaw/islandpathways.html)

If the page comes up then you know you've got the right URL, but that you haven't named your home page correctly. 

If this is the first page in your web site and you want it to be automatically displayed when someone enters you URL, it must have a file name of "index.html."  If you give the file any other name (islandpathways.html) it will not automatically be displayed by our web server and you will be required to include the entire web site URL in order to view the page
(http://www.saltspring.com/smallshaw/islandpathways.html.)

If you enter a web site address without a specific file name
(http://www.saltspring.com/test) the web server will attempt to load a file named "index.html."  This file is the default file automatically displayed by our web server, if no other file is specified.  For example, if you enter "http://www.gulfislands.com" in your web browser you will be greeted by our home page.  The reason that you don't have to enter anything else in the address bar is that our home page has a file name of "index.html," and is automatically displayed by our web server.  If you really wanted to you could also enter the complete address which is "http://www.gulfislands.com/index.html," but why bother if you don't have to.

Go to top of the page Q:  I would like to put a counter on my web site, what is the procedure?

A:  We currently do not support a counter of any sort on our system.  However, we can recommend two free services which provide considerably more, than just basic counting.

They are:  eXTReMe Tracking & HitBOX

Go to top of the page Q:  I've posted an html document in my web space, but can't seem to access it with a browser.  What needs to be done to access the file?

A:  As soon as an html document is posted to a personal web space it immediately becomes active.  If you are having difficulty viewing the newly posted document please - click here - for more information.

Go to top of the page Q:  In order to have my site come up in search engines, do I need to register it?

A:  As a number of the main search engines regularly index http://www.saltspring.com as well as http://www.gulfislands.com and all links found on it, you do not necessarily need to register your site with any search engines.  You will however, get the best exposure for your web site by personally registering it with the big five (www.yahoo.com, www.hotbot.com, altavista.digital.com, www.excite.com and www.infoseek.com.)

Go to top of the page Q:  In the web site statistics, what does Total hits made on server mean?

A:  A web page is built using many separate components.  Each component generates a Hit.  Therefore a single Page View may generate multiple Hits. Hits should not be considered when analyzing the performance of a web site.

Go to top of the page Q:  In the web site statistics, what does Total page view hits mean?

A:  Each time a web page is opened or viewed it is counted to be a Page View.  Typically, only one Page View per session is counted for each page viewed.

Go to top of the page Q:  In the web site statistics, what does Total sessions served mean?

A:  Every time an individual connects to a web site it is considered one session.  An individual may visit many pages within a web site, but all browsing is considered to be contained within in the one session.  If the same individual visits the same web site the next day, the individual is considered to be a new visitor and therefore starts a new session.

Go to top of the page Q:  My web site is larger the limit in my Web Hosting Plan, how much extra will it cost?

A:  Please refer to the latest rate sheet for Web Hosting available from http://www.imagen.ca

Go to top of the page Q:  Our Web Server Software & Hardware

Web server hardware:

  • lightly loaded fast T-1 connection to the internet
  • fast dual Intel Pentium II web server with 128 megs of ram
  • fast SCSI Hard Drives
  • daily backups

Web server software we run & support:

  • NT 4.0 Server, SQL Server 6.5, IIS 4.0
  • FrontPage Extensions
  • Net Show streaming Audio and Video
  • Secure Server Transactions (SSL)
  • ASP, IDC/HTX file formats
Go to top of the page Q:  We are nearly ready to publish our web page.   What do we do next?

A:  When you are ready to publish your web page to our server you must first setup your web site by filling out the "Web Site Request" form in it's entirety.  You can access the form by clicking "here."

Go to top of the page Q:  What is a webmaster?

A:  A webmaster is usually the individual(s) who create, maintain and administer a web site.

Go to top of the page Q:  What is a web site host?

A:  A web site host is the internet service which deals with the actual job of providing the service which makes the web site available on the internet.

Go to top of the page Q:  What web hosting statistics do you offer?

A:  Our web hosting statistics are provided with LiveStats.XSP by DeepMetrix Corporation.  This great statistics package can supply statistics in real-time through any web browser, or weekly and monthly html statistics via e-mail.  All statistics packages are available for either domains or individual web sites.  For more information on statistics pricing please click here.

Samples:  weekly email / monthly email / web interface - real time

Go to top of the page Q:  When I improve and change my web site what do I do to make the new pages active?  Will the new pages and graphics overwrite the old?

A:  If you transfer a page or graphic into your web site directory, either through FrontPage or FTP, it is immediately accessible to the public.   If the file or graphic being transferred has the same file name as a file that already exists, the existing file will be overwritten by the new one.