A: Yes you can. There are two choices for
forwarding, the first is to have your mail delivered locally and then have a copy
forwarded to your other address. The second option is to have none of your mail
stored on our server, but instead have it automatically redirected to your new address.
If you wish to take advantage of either of these options, please email the
postmaster with appropriate instructions.
A: This is usually the result of an option called "leave
mail on server." You will need to check the settings of your e-mail
program and make sure that you do not have this option selected.
A: There are two ways to check your mail remotely. The
easiest way is to use our web browser client. In order to access your e-mail through
the web navigate your browser to http://webmail.imagenisp.com.
The second way is to re-configure the mail program you will be using, to our server
settings. In order to re-configure the mail program you will need the following
information.
| Incoming Mail Server: |
mail.imagenisp.com |
| Outgoing Mail Server: |
mail.imagenisp.com |
| Username: |
your username |
| Password: |
your password |
A: In order to prevent our mail servers from
be used as relay points for spammers, we conform to the industry
standard of restricting relay access to only our customers.
The best solution is to configure your email software to use the
outgoing mail server of the provider you're connecting to the Internet
through.
A: 99.9% of the time your e-mail password will be exactly the
same as your dialup password. Before contacting us about your password, please
browse through this FAQ to see if your symptoms are solved anywhere else. If you
still think that you have the wrong password please see the following FAQ by - clicking here - for information on obtaining your
password.
A: The first step in setting up a second e-mail address is to
decide whether it is going to be a regular e-mail account or an alias?
If you wish to setup a regular e-mail account you will need to have a separate
username and password specifically for the second address.
The second step is to configure your e-mail program to send and receive messages for
the new account. Since most e-mail software can only handle one e-mail account at a
time you may need to install a second e-mail program. In my opinion the easiest way
to handle multiple e-mail accounts is to install and configure outlook express with
multiple account.
A: Microsoft has posted a knowledge base articles which explain
how to correct this error. Basically the article says, do not have anything in front
or after the e-mail address i.e. <jsmith@saltspring.com> is wrong but
jsmith@saltspring.com is okay
Please see the following
article before continuing on to Microsoft
Knowledge Base
Article 
A: In order to prevent corruption of Outlook Express Folders
users should compact their folders, on at least a monthly basis.
In order to compact Outlook Express Folders follow these simple instructions:
- Open Outlook Express
- Click on Inbox
- Click File, Folder, Compact All Folders
A: This is a problem that sometimes occurs and can usually be
attributed to a problem with the mail server at the receiving end, or a problem with the
internet in general. This is usually not the result of a problem with our mail
server or your computer. If you are getting bounced messages from more than one
address then there may be a problem that we can look at, if not wait at least a couple of
hours before trying again. If the problem persists for more than a day or two try
contacting the recipient via other means as they may have changed their address, moved to
another service, or know of a problem with their provider.
A: An e-mail alias is an extra e-mail address attached to an
existing mailbox. With the usage of an alias you may have multiple e-mail addresses,
without the need for a separate username and password for each address. All of your
mail is instead delivered to the one mailbox that you check on a regular basis.
E-mail aliases are a win win situation for anyone who has the need for multiple
addresses. By using an alias you will be able to lower the amount of the time
required to check and respond to e-mail for multiple addresses. The only downside to
using an alias is that all replies will appear to come from one address, the one
designated as the primary.
Advantages:
- easiest way to retrieve mail for more than one address
- use existing E-mail software, username and password
- you do not need to change anything you're doing right now in order
to accept mail destined for this extra address
Disadvantages:
- all E-mail you send will show as coming from whichever address you
have specified in your E-mail software as the reply to address
- not a good solution if multiple people want to have completely
separate E-mail
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