Complete FAQ Index

Experiencing problems with e-mail since the server upgrade?  Click here!

• 56K/V.90 FAQ
• Connection Problems
• E-Mail Configuration
• E-Mail FAQ
• FTP FAQ
• General Questions
• Microsoft FrontPage
• Newsgroup FAQ
• News Server Configuration
• Viruses - How to avoid damage
• Web Browser FAQ
• Web Hosting FAQ
• Web Page File Transferring

  56K/V.90 FAQ

• 56K Line Quality Test for Windows 95,98,NT
• Change the dial-up number in Connection Manager Windows 95/98
• Change the dial-up number in Dial-up Networking Windows 95/98
• How do switch to 56K?
• I have a KFlex 56K modem.  The manufacturer of my modem has released a bios upgrade for V.90.  Should I upgrade?
• I have an X2 56K modem. The manufacturer of my modem has released a bios upgrade for V.90. Should I upgrade?
• I have heard about X2, KFlex and V.90.  What is the difference?
• It seems to take considerably longer to connect to the 56k equipment than it does to the 33.6 lines.  Why?
• My 56K modem will not connect faster than 33.6k or 28.8k.   What can I do?
• V.90 Upgrades for Common Brands of Modems
• What is the new 56K dialup number?

  Connection Problems

• For some reason I am now not getting a disconnect message after I've closed my web browser.  How can I get the disconnect dialog box back?
• How do I change the phone number I dial for Internet service in Win 95/98?
• I have either lost or forgotten my password what can I do?
• I recently upgraded my modem to support 56K, but when I connect I still can't seem to get above 28.8.  With the modem upgrade I was hoping to achieve at least 33.6.  What is going on?
• Things appear to be taking longer than they should to download.   What can I do to verify that I have a clean path to the location I'm downloading from?
• When I'm playing games on the net I continually get messages to the effect of "line has been idle for (x) minutes," and unless I click the stay connected button I get disconnected.  What can I do to prevent this from happening?
• Does Imagen provide High Speed service?
• What are the chances of getting ADSL or cable?
• What is my username?  I don't know it.

  E-Mail Configuration

• Eudora 3.X/Win95/NT
• Microsoft Internet Mail 3.X
• Microsoft Internet Mail Win95/NT
• Microsoft Internet Mail Macintosh
• Microsoft Outlook Express Win95/98/NT
• Microsoft Outlook Express Win95/98/NT (multi-user)
• Netscape Mail 3.X/Win95/NT
• Netscape Navigator Mail Macintosh

  E-Mail FAQ

• Can I have my e-mail delivered to both the Imagen server and a have a copy forwarded to my mailbox on another server?
• Every time I pickup my mail I get all my old messages plus whatever new ones there are.  How can I fix this?
• How do I check my e-mail remotely from another provider?
• I have lost my password for logging onto the e-mail server.   How can I find out what it is?
• I would like to have a second e-mail address.  How do I go about it?
• Outlook Express Error  "553 malformed address"
• Outlook Express Maintenance
• Sometimes I get a bounced e-mail message, even though I've been corresponding with the address from my address book for some months.
• What is an e-mail alias?

  FTP FAQ

• Configuring Adobe GoLive 4.0
• Configuring Adobe GoLive 4.0 for Imagen access to a site other than your own
• Configuring CuteFTP Win 9.X/NT for Imagen access to a site other than your own default
• Configuring CuteFTP 2.0 Win 95 for Imagen
• Configuring IBM NetObjects TopPage 4.0.3
• Configuring IBM NetObjects TopPage 4.0.3 for Imagen access to a site other than your default
• Configuring Macromedia Dreamweaver 3 Win 9.X/NT/2000
• Configuring WS_FTP Win 95/98/NT/2000 for Imagen
• Configuring WS_FTP Win 95/98/NT for Imagen access to a site other than your own
• Configuring generic FTP clients for Imagen
• How do I setup an FTP account?
• I currently use ftp to access my site, but now what to use Front Page.  What do I have to do?
• What does FTP mean?
• Where can I get an FTP Program?

  General Questions

• How do I defragment Windows 95/98?
• How do I send a scanned picture to my server space?
• What does "connection cannot be made with the server" mean.  The error was returned in my browser while trying to access a site I've been to before.
• What does "The server returned extended information" mean. Occurred when I was trying to download from a site?
• Why do I have to fill out the Microsoft Registration form before being able to view their support site?

  Microsoft FrontPage

• How do I change my web site over to FrontPage?
• How do I put a copy of my site on my home computer?
• Microsoft's Front Page Web Site
• Microsoft's Front Page Support Web Site
• Opening a Front Page Web on our Front Page Web Server
• Publishing to our Front Page Web Server
• When I try to open my web site on your server I get the following error "NTLM authentication failed (code-2146893042)"  What do I do?

  Newsgroup FAQ

• How many Newsgroups does your new server provide?
• Is it possible to download just a portion of the newsgroup list?
• What are Newsgroups?
• Why does it take a long time to download the list of newsgroups?

  News Server Configuation

• Microsoft Outlook Express Win95/98/NT

  Web Browser FAQ

• There are no records in the Web Browser FAQ

  Web Hosting FAQ

• Activate your web space
• As an annual customer how much free web space do I receive?
• How do I change my web site over to FrontPage?
• How do I get my web site on the Imagen Web Server?
• How do I make a backup copy at home of my web site that is hosted on your server?
• How do I make a Web Site?
• How do I make changes to my domain information at Network Solutions in order to have my domain hosted by Imagen?
• How do I place a link on my site that points back to Gulfislands.com?
• How do I tell how many bytes my page is?
• I am a web developer with a customer's web on your server.  How can I get permission to update my customer's web?
• I am unable to view my page on the server.  The error returned is:

  "HTTP Error 404 404 Not Found The Web server cannot find the file or script you asked for.  Please check the URL to ensure that the path is correct. Please contact the server's administrator if this problem persists."

• I would like to put a counter on my web site, what is the procedure?
• I've posted an html document in my web space, but can't seem to access it with a browser.  What needs to be done to access the file?
• In order to have my site come up in search engines, do I need to register it?
• In the web site statistics, what does Total hits made on server mean?
• In the web site statistics, what does Total page view hits mean?
• In the web site statistics, what does Total sessions served mean?
• My web site is large than my Web Hosting Plan allows,  how much extra will it cost?
• Our Web Server Software & Hardware
• Registering your site with a Search Engine & Meta Tags
• We are nearly ready to publish our web page.  What do we do next?
• Web Hosting Rates
• What domain information needs to be present at Network Solutions in order to have my domain hosted by Imagen?
• What is a webmaster?
• What is a web site host?
• What web hosting statistics do you offer?
• When I improve and change my web site what do I do to make the new pages active?  Will the new pages and graphics overwrite the old?

  Web Page File Transferring

• I am trying to upload my web page, but I can't find the web publishing wizard in Internet Explorer.
• Publishing to our Server with the IE4 Web Publishing Wizard
• Removing the Web Publishing Wizard
• Web Publishing Wizard Home Page